SpamExperts allows to protect your account from both incoming and outgoing spam, so you can enjoy great email delivery as well as a spam and virus free inbox!

One of the benefits of SpamExperts is that the suspicious emails are stored in the Spam Quarantine.

A quarantine report with all suspicious emails will be automatically generated once a week and delivered to your inbox.

Here is an example of SpamExperts Protection Report.

Users can easily manage the emails and mark them as legitimate or suspicious by using the links in the last column of the table.

Here are all available options:

* Release option will release the email from the quarantine and it will only deliver it to the necessary recipient.

* Release and Train option will deliver the email to the recipient and train it as not spam in SpamExperts system.

* Whitelist Sender and Release option will deliver the email to the intended recipient and automatically add sender’s email address to Sender Whitelist.

* Blacklist Sender and Remove option will delete the email and automatically add sender’s email address to Sender Blacklist.

Depending on these actions SpamExpert will be trained automatically which messages are legitimate and will release similar ones in the future.

Currently, we have these sending limits on our servers according to the package:

Repeated failed login attempts usually indicate:

– A third party is attempting to brute-force attack your account.

As part of our commitment to providing a secure hosting service all failed logins to your email accounts, website or control panel will be logged and blocked by our firewall after 10 incorrect attempts.

– A device with mail client that is trying to connect with old/wrong password.

One issue that can occur is when you, or another colleague, reset a mailbox password but forget to update it on a particular device that accesses your email. The device will continue trying to connect with the old password and after several failed login attempts your IP address will be blocked.

– A person who has forgotten his/her password and has manually made 10 unsuccessful login attempts in a row.

People often share one IP address in the office and when repeated unsuccessful attempts are registered, it may cause blocking of all email accounts, including the ones of your colleagues. It’s important that you don’t keep trying to connect to the mailbox with the wrong password. Doing so will cause your IP address to be blocked again and again.

How to unblock the IP?

In most cases, our system will automatically unblock the IP address within the next 30 minutes. In order to do that, you need to make sure that you have found which of the reasons above are causing the issue and try to resolve it.

How to resolve it?

Anyone who connects to the mailbox in question should stop doing so until you have updated the password for them through cPanel. Power down any computer, mobile or tablet that is attempting to connect to the mailbox.

After the password has been tested and reset you can then power up each device and update the password before attempting to connect again.

If you can’t complete these tasks or you are not really sure what is causing the issue you should reach out to support section and submit a ticket providing the following details:

– your IP address – you can check it here: https://www.svenskadomaner.se/ip
– the email account that is (or might be) causing the issue.

Our helpful staff will further assist you to quickly unblock the IP address and provide you with more information if necessary.

The second thing to do is to verify that your email client is configured properly. You can do that by reviewing our email guides.

One of the most common reasons for not connecting to your email is due to wrong username or password. You should pay attention to your username because people often forget to write the full email address, which includes username and domain name, i.e. username@example.com. If it is correct, please double check your password and make sure it doesn’t have an empty space in case you are copying it.

Another possible reason why you can’t access your email might be explained by blocked IP address and we recommend to go through our article describing several steps you can take to troubleshoot the problem.

Finally, if none of the above reasons resolves the issue and you still experience trouble connecting to your email account, you should reach out to our support section where our helpful staff will further assist you.

Here is how to set an automatic reply in Roundcube mail client:

1. Login to your mail account using Roundcube: mail.svenskadomaner.se

2. Click on the settings in the top right corner.

3. Click on “Filters” in the left sidebar (1).

4. Click on the plus icon in the third panel – Filters (2).

5. Type Filter name (for example Vacation).

6. In the section “For incoming mail” you can specify your start and end dates. Select “Matching all of the following rules radio button” and in the first drop-down choose “Date”. Choose “Value is greater than” in the third drop-down and then type your first date of vacation in specified format yyyy-mm-dd.

7. Click on the plus icon next to the first date and do the same choosing “Value is less than” and typing your last day of vacation.

8. In the next section “…execute the following actions” choose “Reply with message” and type your message and subject.

9. Click “Save” button.

I’m using SOGo

Here is how to set an automatic reply in SOGo mail client:

1. Login to your mail account using SOGo: mail.svenskadomaner.se

2. Click on the preferences icon next to your name in the left sidebar.

3. Click on the Mail section on the left sidebar (1) and then on the “Vacation” tab (2).

4. Enable vacation auto-reply (3).

5. Set the subject, start and end dates and other available settings and click on “Save” button (4).

Here is a short description of how you can add a signature in your emails in Roundcube mail client.

Note that this signature applies only to mail sent with Roundcube. Signatures for emails sent by third-party clients need to be configured in that particular client.

1. Login to your mail account with current credentials using Roundcube: mail.svenskadomaner.se.
2. Click on Settings in the upper right corner. (1)
3. Click on “Preferences” in the left panel. (2)
4. Click on “Composing messages” in the second panel. (3)
5. Change the “Compose HTML messages” to “Always” in Main Options section.
6. Make sure that “Automatically add signature” is set to “always” in Signature Options section. (4)
7. Click on the “Save” button. (5)
   
8. Click on “Identities” in the left panel. (2)
9. Select the email account that you want to add the signature. (3)
10. Enter your desired signature.
    If you wish to have a picture or other HTML in your signature, continue to next step.
    1. Enable the checkbox “HTML signature”. (4)
    2. Click on the “Source code” ( < > ) button in the top bar of signature HTML editor.
    3. A new modal window will open. Add your HTML code. Click OK when you’re ready.
11. Click on the “Save” button. (5)
    

Here is an example of code for adding an image to your signature:
<img src=”LINK_TO_YOUR_IMAGE.jpg” alt=”” />

I’m using SOGo

Here is a short description of how you can add a signature in your emails in СОГо mail client.

Note that this signature applies only to mail sent with СОГо. Signatures for emails sent by third-party clients need to be configured in that particular client.

1. Login to your mail account with current credentials using SOGo: mail.svenskadomaner.se.
2. Click on the preferences icon next to your name in the left sidebar.
   
3. Click on the tab “IMAP Accounts” under Mail settings.
   
4. Click on the pencil icon next to your account to add desired signature.
   
5. Click on the “Save” button.

For security reasons your password must be at least 8 characters including 1 uppercase letter, 1 digit and 1 lowercase letter.

I’m using Roundcube

Here is how to change your password in Roundcube mail client:

1. Login to your mail account with current credentials using Roundcube: mail.svenskadomaner.se.
2. Click on the settings in the top right corner.
   
3. Click on “Password” in the left sidebar.
   
4. Type your current password and your new password twice and click on “Save” button.
5. You should see a message that your new password is successfully saved.

I’m using SOGo

Here is how to do change your password in SOGo mail client:

1. Login to your mail account with current credentials using SOGo: mail.svenskadomaner.se.
2. Click on the preferences icon next to your name in the left sidebar.
   
3. Click on the tab “Password” under general settings.
4. Type your new password twice and click on “Change” button.
   
5. You should see a message that your password were changed successfully.

Through cPanel

Here is how to do change your password through your control panel (cPanel):

1. Login to your Svenska Domäner account.
2. Navigate to service’s main page.
3. Scroll down to Functions/Shortcuts section and press “Mail accounts” button.
4. List of all your emails is presented under Email Accounts section.
   If list of your emails is huge (> 10) then in order to find email:
   • Enter exact email address in search field above the list.
   • Use page links at the bottom of the list to go to the next 10 results.
   • Change number in Page Size filter in the right corner above the list. This number limits the results you see on one page.
5. Once you have identified the desired email in the list press “Manage” button for that email row.
6. Type your new password in Password field.
   Strenght bar will show if your new password is strong or weak.

Guides for the most common email clients can be found in the category Email set up guides.

General settings for an external email client

Username: full email address (eg. yourmail@yourdomain)
Password: you have selected to the address

Incoming mail server (account type IMAP): mail.svenskadomaner.se
Server Port: 993

Outgoing mail server (SMTP): mail.svenskadomaner.se
Server Port: 465

Enter your username + password even where it says “optional“!

Authentication: Password

Encryption: SSL

When selecting “POP”, your account is downloading your emails from inbox to the mail client you are using and those mails will then not be saved on our servers (webmail). You will therefore not be able to read your email from multiple locations and clients, instead the emails are stored locally on the client where you last downloaded your e-mails to. Many mail clients offer an option to save a copy of the email on the server so you can read your mail from multiple locations. With POP settings, the other folders (e.g., Sent) are not synchronized with the server and will only be displayed locally in the client you have sent the mail from.

If you instead choose “IMAP”, your emails will be saved on our servers so that you can read, write and send emails from multiple locations or clients.
Synchronization applies to all folders, which means that your email looks the same in all connected clients in different devices (computer, phone and / or tablet).

There is also a link at the top of our homepage that says “Webmail“.