Service status

Education!

10:10 08-10-2021

Dear customers,

On 2021-10-08, our telephone support will be closed between 13-15 due to education.
For support contact us via e-mail to support@svenskadomaner.se .

We thank you for your understanding and wish you a pleasant weekend.

 

Support

Malfunction in internet traffic!

09:09 24-09-2021

Dear customers,

The problem with internet traffic has now been solved and all our services are working properly again.
As the problem also caused automatic card debits to not work, an e-mail has been sent out to affected customers.
Affected customers do not need to do anything because our system will make a new debit attempt tomorrow
alternatively you can via My pages => My invoices manually initiate a payment of unpaid invoice.

Support

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Dear customers,

We are currently experiencing internet problems that affect some of our services.
Our internet provider is working on the problem and we hope that it will be fixed soon.
We apologize for the inconvenience and thank you for your patience and understanding.

Support

Problem with SMTP server!

09:09 15-09-2021

Dear customers

The problem with the SMTP server has now been fixed and everything is working properly again.
The login page does not look like before and you can change the user interface in your settings in webmail if it looks different than what you are used to.
Log in to Webmail => Settings => Settings => User interface => Select Style template => Save

Support

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Dear customers

We have a problem with the SMTP server we are working with and the problem should be resolved soon.
You do not need to do anything with your settings but wait until we have announced that everything is running again on our Operations page.
We apologize for the inconvenience and thank you for your understanding.

Support

Server maintenance!

14:09 13-09-2021

Dear customers

On 2021-09-15 at 00-06, we are updating the server mail.svenskadomaner.se, which can cause disruptions in the webmail and in the external clients that use mail.svenskadomaner.se in the settings.

Note!
You do not need to make any changes to your settings even if error messages appear.
Just wait until the update is complete as everything should continue to work as usual after that.

We thank you for your understanding and patience!


Support

Server maintenance!

16:06 15-06-2021

Dear customers,

 

During the night 2021-06-16 at 00-06 we will carry out maintenance of our server environment.
This may result in a short downtime of all services on the server.
We thank you for your understanding and patience!

Support

Telephone support closed during the period 2021-06-10 to 2021-07-23!

11:06 09-06-2021

Dear customers,

Now the summer is here and our telephone support takes time off during the period 10 / June - 23 / July.

If you have questions or need technical support, please contact us via e-mail to support@svenskadomaner.se or by opening a support ticket in the Customer Center. We do our best to handle all matters within 24 hours even during the summer period.

The Swedish Domains team wishes you a continued pleasant summer and a pleasant holiday!

Maintenance of our servers April 24th

13:04 19-04-2021

Dear customers,

During the evening of 24-04-2020 starting at: 00:00 we will be making updates on some of our servers.This will affect the websites that are stored on this server for about 1 hour, during which the sites will not be visible. 

Those of you affected will get a heads up via email.

Don't hesitate to contact us for any questions or thoughts. 
08 - 570 339 00 (Mon - Fri 09.00-15.00, Closed for lunch 12.00-13.00)
support@svenskadomaner.se
or via a support ticket from your Customer Account

Have a lovely day!

The Support Team

Spam messages

11:03 04-03-2021

Dear Customers,

We are currently seeing an increase in spam messages. 

Do you have a 
suspicious email in your inbox, does it look like it was sent from your email address, demands payment in bitcoin or is asking you to change something in your setting? The email you have received is spam and you can delete it. When emailing you can submit any email address as sender and spammers are using this to scare you. In the email header section you can see the real sender email address and it is not your email address. 

Have a lovely afternoon! 

The Support team

 

Service disruption fixed

09:03 04-03-2021

Dear Customers,

The issue is now resolved and all services work as usual. 

Thank you for your patience and have a lovely day! 

The Support team

 

Service disruption

09:03 04-03-2021

Dear Customers, 

We have service disruptions on one of our services and are now working on fixing it. 
It should be resolved within 30 min and until then time no services on the server are available. 

We will update you shortly. 

Thank you for your patience and understanding, we are working as fast as we can! 

The Support team

 

 


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