Latest update: 24.05.2018
Thank you for choosing Svenska Domäner as your hosting provider and domain registrar!
Below, you will find all of your rights in regard to your personal data saved with us. All of these rights can be exercised as stated below or by contacting us through email: email@example.com or by calling +46 (0)8 - 570 339 00. Following are your rights:
If you have any complaints or questions regarding this, please email firstname.lastname@example.org or call +46 (0)8 - 570 339 00.
We use data from you in a number of different ways — what we do with it depends on the nature of the data, while the main goal remains being to give you the best possible experience at Svenska Domäner. The tables below set this out in detail, showing what we do and why we do it. You can access the various sections by scrolling or directly clicking on the section that interests you:
National IDs are only saved from Swedish nationals.
|How we use your name, national id & contact details||Why?|
|Contact information provided when registering a domain name.||Required for a successful domain registration and for us to implement the agreement with you.|
|For messages related to your active services, such as an upcoming expiration or required administrative actions by SMS or email.||To fulfill our contract with you by easing your account administration through (for instance) confirming actions/changes made on your account, providing access points to our services etc.|
|To send you a newsletter about Svenska Domäner’s activities and platform upgrades.||To keep you informed about Svenska Domäner, how you can best use our platform and service. We only send this with your consent.|
|To send emails about product offerings, promotions and such.||To keep you updated. We only send this with your consent.|
|To prevent and detect fraud||To prevent or detect fraud against you or Svenska Domäner.|
|How we use your payment information||Why?|
|To send physical letters about incomplete or failed payments to the registered payment contact||It is our responsibility to inform you about, for instance, incomplete or failed payments|
|To receive payments from and send refunds to your registered credit card||To fulfill our contract with you and be able to provide you with and activate your purchased services.|
|To prevent and detect fraud||To prevent or detect fraud against you or Svenska Domäner.|
What you have said to us over the phone, sent to us by email or submitted through our ticket system.
|How we use your contact history with us||Why?|
|To provide and follow up on customer service and support||To follow up already active errands. We want to deliver the best customer service possible.|
|To train our staff and improve our services||Make our customer service more efficient and to improve how we work|
What you have bought and saved in the shopping cart
|How we use your purchase history and saved items||Why?|
|Sell domains and services to you – shopping cart functionality||If you cannot add your items into the shopping cart, you cannot complete your purchase|
|Provide service||Based on your purchase data we are able to provide you with our service, most relevant suggestions, and give you access to them|
Information collected when you browse our site, including your IP address and device type, as well as how you use our website.
|How we use information about your device and how you use our website||Why?|
|To improve our website and set default options for you||To provide the best possible shopping experience by setting defaults such as the correct language for you when browsing our website.|
|To calculate pricing information for the area you are browsing from||To offer you the best possible deals.|
|To protect our website||To prevent and detect fraud against either you or Svenska Domäner, as well as meeting our legal obligations to protect your data.|
You do not have to provide us with any of the abovementioned personal data. If you do not share certain information, however, you may not be able to buy nor use some of our services. You are also unlikely to get a taste of our overall customer experience. But it is your choice – we respect that.
We do not, and we will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust and believe that protecting your data is absolutely essential in order to do that.
However, we do share your data with the following company categories that enable us to offer you our services, as listed below:
We may share aggregated, but anonymized, information and statistics about our customers. However, before we do so, we will make sure it cannot identify you as a person.
The domain registration process requires that the domain owner’s contact information is publicly available through the so-called WHOIS service. However, the WHOIS service privacy has recently come to comply with EU’s General Data Protection Regulation, keeping private contacts private by default for all but explicitly allowed partners, such as the police force. Some of our domain providers such as IIS and Tucows are complying with these privacy regulations through using WHOIS.
If you have said we can, we will send you marketing messages by email, to keep you informed about news, to guide you in understanding our products and why they match your needs.
You can stop marketing messages from us at any time for our offers and our newsletter, respectively but not necessarily both (unless you want to).
You can easily unsubscribe from these emails:
Once unsubscribed, we will update your profile as fast as possible so that you do not receive any emails from the lists, which you have opted-out from. Please note that it can take some time before all our systems are updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications which are essential for the functionality of your services, such as: information about domain registration / expiration, providing and cancelling services, confirmation of successful payments by credit cards, etc.
We also engage in online advertising, to keep you up-to-date and help you see and find our products. These are the various digital advertising tools we are using:
The digital ads that reach you will be based on information you have registered with us, on your previous use of Svenska Domäner (for example pages you have visited or items you have placed in the shopping cart), or if you have previously interacted with any kind of digital ad from Svenska Domäner.
Third parties may also collect information via our website through cookies and widgets. These third parties also collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
You can always change your preference by visiting the "Cookie Settings" at the bottom of each page of our website.
For a comprehensive and up-to-date summary of every third-party accessing your web browser, we recommend a web browser plugin for this purpose. You can choose to be notified each time a cookie is sent or to turn off all cookies. This is done through your browser settings on each browser and device you use. Each browser’s settings look different, so take a look at the “Help Menu” to modify your cookie settings in the right way. Remember, if you turn cookies off, you will limit certain features that make our website more user-friendly and services will not function properly.
Some of our providers operate outside of Europe in countries such as Canada. In order to implement our agreement with you (to have domains registered), we have to share customers’ contact information with them. Their handling of data is in accordance with The European Commission’s standard data protection clauses.
We will keep your information as long as you have an account with us, as long as needed to provide our services to you, or (in case of any contact you may have with our support) as long as necessary to provide support-related reporting and trend analysis only.
In case of fraud detection and prevention, a dispute or if needed to enforce our terms and conditions or when having to meet legal or regulatory requirements, we will keep your personal data even after you have deleted your account until it the situation has been cancelled, completed or resolved.
We do not provide hosting or any services or register domains on our website to children under 18 years. We do not consciously provide anyone under 18 years of age with our services. If you are below our age of usage, you cannot use our services or domains.
If you are a guardian of anyone under 18 knowing that they have used our services, please contact us through emailing email@example.com or by calling +46 (0)8 - 570 339 00 and demand to exercise your rights as a guardian.
If presented to us that we have provided services to someone below 18, we will take effective measurements to remove all potential data and, most likely, delete that account.
We strive to protect our customer’s personal data by every means possible. We take technical and organisational precautions to protect your personal data. However, no system is ever completely safe. We have implemented various policies, such as anonymization, encrypting and policies for data access and storage to stay extra safe and protected against unauthorized access and unnecessary storage of personal data in our systems.
In addition, we advise you to carefully select your password and keep it private, since it is the key to your account information.
Contact us by emailing our Data Protection Team on firstname.lastname@example.org, or by calling customer service on +46 (0)8 - 570 339 00. Alternatively, you can write us a letter:
125 30 Stockholm