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Knowledge Center

How to resolve issue with DNS?

Before you continue investigating a potential problem related to DNS, keep in mind that after any change you have made
- Propagation can take up to 48 hours for Change of name servers for some TLDs.
- Propagation can take up to 24 hours for Changes in DNS zone even tough default zone TTL at Svenska Domäner Stockholm is 4 hours.
If you have recently done any of above changes, respect propagation times before you conclude failure in an update.

Bellow is guidance for various events that can lead to DNS issue.

I have activated Domain Account

If you have activated Domain Account and began to modify DNS records inside Domain Account but changes doesn't propagate then probably name servers on the domain are not correctly set.

How to resolve?
  1. Navigate to domain's main page.
  2. Scroll down to Connected service section.
    • If your domain's name servers are not in accordance with activated Domain Account then the system will present suggestion to resolve DNS issue. Follow instructions on the page in order to complete the operation.
    • If you have previously been using external DNS service on given domain (system will present external nameservers), such as in case
      - you have transferred the domain to Svenska Domäner Stockholm or
      - you used to have a service at an external provider,
      make sure that you backup your DNS data from the external system and import them into activated Domain Account before accepting suggested resolution and changing DNS configuration to match Domain Account's name servers, otherwise new DNS zone for that domain will not match existing one and you might be risking downtime on services related to this domain.
    • If however previous DNS zone is irrelevant, such as in case
      - if the domain was previously parked or
      - if your previous DNS zone is outdated,
      you can ignore backup and import steps.

I have just ordered domain at Svenska Domäner Stockholm

If you have just ordered your domain and your order is not completed (and domain activated) you cannot do any changes in DNS configuration.

How to resolve?
  1. Navigate to domain's main page.
  2. Scroll down to Basic DNS configuration section.
  3. If your domain is in pending activation state, then you'll not be able to modify nameservers for that domain.

I have transferred domain to Svenska Domäner Stockholm while activating service

If you have just successfully transferred your domain and activated service and began to modify DNS records inside service but changes doesn't propagate then probably name servers on the domain are not correctly set. This is because transferred domain DNS settings are not automatically changed to match newly ordered service name servers.

How to resolve?
  1. Navigate to domain's main page.
  2. Scroll down to Connected service section.
    • If your transferred domain's name servers are not in accordance with connected service's nameservers then the system will present suggestion to resolve DNS issue. Follow the instructions on the page in order to complete the operation.
    • If you have previously been using external DNS service on given domain (system will present external nameservers) make sure that you backup your DNS data from external system and import them into connected service before accepting suggested resolution and changing DNS configuration to match new service's nameservers, otherwise new DNS zone for that domain will not match existing one and you might be risking downtime on some services related to this domain.
    • If however previous DNS zone is irrelevant, such as in case if the domain was previously parked, you can ignore backup and import steps.

I have only activated service at Svenska Domäner Stockholm

If you have just successfully activated service while having a domain still registered elsewhere and began to modify DNS records inside service but changes doesn't propagate then probably nameservers on the domain are not correctly set.

How to resolve?
  1. Navigate to service's main page.
  2. Scroll down to Deployed domains section.
  3. Find the entry that corresponds to given domain name.
    • If your domain's nameservers are not in accordance with connected service then the system will present suggestion to resolve DNS issue. Follow instructions on the page in order to complete the operation.
    • If you have previously been using external DNS service on given domain (system will present external nameservers) make sure that you backup your DNS data from external system and import them into activated service before doing suggested resolution and changing DNS configuration of externally registered domain to match new service's nameservers, otherwise new DNS zone for that domain will not match existing one and you might be risking downtime on services related to this domain.

I have connected domain with service

If you have connected domain with service and began to modify DNS records inside service but changes doesn't propagate then probably name servers on the domain are not correctly set.

How to resolve?
  1. Navigate to service's main page.
  2. Scroll down to Deployed domains section.
  3. Find the entry that corresponds to given domain name.
    • If your domain's name servers are not in accordance with connected service then the system will present suggestion to resolve DNS issue. Follow instructions on the page in order to complete the operation.
    • If you have previously been using external DNS service on given domain (system will present external nameservers), such as in case
      - you have transferred the domain to Svenska Domäner Stockholm or
      - you used to have a service at an external provider, or
      - you have added a domain that is registered elsewhere,
      make sure that you backup your DNS data from the external system and import them into connected service before accepting suggested resolution and changing DNS configuration to match new service's nameservers, otherwise new DNS zone for that domain will not match existing one and you might be risking downtime on services related to this domain.
    • If however previous DNS zone is irrelevant, such as in case if the domain was previously parked, you can ignore backup and import steps.

I have reconnected my domain to another service

How to resolve?
  1. Navigate to service's main page.
  2. Scroll down to Deployed domains section.
  3. Find the entry that corresponds to given domain name.
    • If your domain's name servers are not in accordance with connected service then the system will present suggestion to resolve DNS issue. Follow instructions on the page in order to complete the operation.
      Make sure that you import into connected service all exported data from previously connected service before accepting the suggested resolution and changing DNS configuration to match new service's nameservers otherwise, new DNS zone for that domain will not match existing one and you might be risking downtime on services related to this domain.
    • If however previous DNS zone is irrelevant, such as in case if the domain was previously parked, you can ignore backup and import steps.

I have canceled my domain at Svenska Domäner Stockholm

If your domain at Svenska Domäner Stockholm after cancellation stops working before the expiry date, that probably means that it has been suspended and his name servers changed to parked ones. In order to recover previous DNS configuration for the domain, you have to do domain resumption.

How to resolve?
  1. Navigate to domain's main page.
  2. If domain's status is suspended, then activation suggestion will show. Follow instructions on the page to complete resumption.

I have canceled my service at Svenska Domäner Stockholm

If your domain stops working before the expiry date and you had it connected with service at Svenska Domäner Stockholm that you have canceled, this is probably because service has been terminated and together with it DNS for your domain.

How to resolve?

If domain is registered at Svenska Domäner Stockholm you should connect it with service otherwise, you should:
- modify DNS configuration of your domain at another registrar to match nameservers of your new DNS provider;
- contact support to restore your service at Svenska Domäner Stockholm;
- export your DNS and forwarders data;
- import them into new registrar's DNS platform.

I have activated service for my domain elsewhere

If you have a domain registered at Svenska Domäner Stockholm and have activated new service elsewhere and started changing DNS records but change is not propagated most likely that DNS configuration of your domain is not correct.

How to resolve?
  1. Navigate to domain's main page.
  2. Scroll down to Basic DNS Management section.
    • If your domain's name servers are not in accordance with newly activated service's nameservers then change domain nameservers to match external ones.
    • If you have previously been using Svenska Domäner Stockholm DNS service on given domain, make sure that you export your DNS data and import them into new service before changing DNS configuration to match new service's nameservers, otherwise new DNS zone for that domain will not match existing one and you might be risking downtime on some services related to this domain.
    • If however previous DNS zone is irrelevant, such as in case if the domain was previously parked at Svenska Domäner Stockholm, you can ignore backup and import steps.

I have transferred domain from Svenska DomÄner Stockholm while using Domain Account

If your domain is not working after you transferred it away from Svenska Domäner Stockholm, you might have been using Domain Account that was terminated a certain number of days after transfer took place. Domain Account is free service and it is available as long as the domain has been registered through Svenska DomÄner Stockholm registrar.

How to resolve?

You should
- modify DNS configuration of your domain at the new registrar to match nameservers of your new DNS provider;
- contact support to restore your service at Svenska Domäner Stockholm;
- export your DNS and forwarders data;
- import them into new registrar's DNS platform.

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