Knowledge Center

Why am I receiving notifications about inactivation of my subscription?*

The system is doing automated renewal of subscriptions and will try all possible ways to renew the subscription.

If the system detects that it cannot successfully renew subscription in the period starting 25 days before due date (when renewal invoice is created) then it will start sending inactivation notification on every 5 days until due date.

Following reason(s) can lead to inactivation notification send out:

After 5 send outs the system will stop sending this notification and after that, it will inactivate/cancel the subscription.

If you have intentionally disabled automated renewal you can ignore this message.

Otherwise, try to resolve issue detected by system by either

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